Service & Maintenance Support
Certified level 2 servicing
Expert Service and Technical Support
At Micro SlideScan UK, we understand that your digital scanning infrastructure is critical to your laboratory operations. We do not just supply hardware; we provide comprehensive, end-to-end and locally based technical support to all our customers across the United Kingdom.
From initial installation to certified preventative maintenance and support, your high-performance scanning equipment is backed by over 30 years of engineering expertise.
BUILT ON A LEGACY OF ENGINEERING TRUST
Micro SlideScan UK is a specialised business area of MetPrep Limited. Established in the early 1990s, MetPrep Ltd has built an outstanding, decades-long reputation across the scientific and engineering community for the service and maintenance of microscopes and sample preparation instrumentation.
- Central UK Location: Operating from our centrally located headquarters in Coventry, we are perfectly positioned to deploy rapid on-site support across the entire UK network.
- Scalable Service Team: Supported by MetPrep’s dedicated full-time service engineers, ensuring your laboratory maintains continuity of care and scalable technical support as your system requirements grow.
Professional Installation and User Training
To ensure your team hits the ground running, we charge a modest, transparent fee for full on-site installation and comprehensive user training. We ensure your technicians are thoroughly comfortable with operating the system and configuring it to get the very most out of your workflow.
TAILORED SERVICE CONTRACTS
We offer flexible service contract tiers to guarantee your lab maintains maximum uptime. Contracts can be customised to cover specialised maintenance protocols, including complex component repairs handled directly at Motic’s European Headquarters in Spain—completely covered at no extra charge if included in your agreement.
High-Priority 'Rush Replacement' Service
For labs that cannot afford an extended period of downtime, we offer a specialised Rush Replacement contract:
- In the highly unlikely event of an on-site hardware failure that cannot be repaired immediately, we will provide a replacement scanner of equivalent specification for your temporary use.
- Your primary instrument will be safely transported to our service centre for diagnostic repair while your workflow continues uninterrupted.
Special Promotion: Speak to our team today about securing exclusive, discounted pricing on our two-year comprehensive service cover options.
SCHEDULE YOUR SERVICE OR SUPPORT CALL
Need to book preventative maintenance, request system installation, or discuss a custom service contract? Please contact us via the ‘Contact Us’ page.
